Winsolunie Sales Policy: Quality Appliances, Affordable Living

Effective Date: January 8, 2025

Welcome to Winsolunie! We are delighted to have you shop with us. Our goal is to provide high-quality home appliances at affordable prices while ensuring a smooth and enjoyable shopping experience. By making a purchase, you agree to the terms outlined in this Sales Policy. Please review the details below before completing your order.

1. Products We Offer

Winsolunie specializes in premium home appliances, including:

  • Refrigerators
  • Air Fryers
  • Washing Machines
  • Robot Vacuums & Mops

Each product is carefully selected for durability, performance, and modern design. Our website, www.winsolunie.com, is regularly updated with new arrivals, promotions, and detailed product descriptions to help you make informed choices.

2. Pricing and Availability

  • All prices are displayed in US Dollars (USD) and reflect the latest updates at the time of posting.
  • Prices are subject to change due to market conditions, but the price at the time of your purchase will be honored.
  • While we strive to keep products in stock, availability is not guaranteed. If an item becomes unavailable after your order is placed, we will notify you promptly and provide alternatives, including refunds or substitutions.

3. How to Place an Order

Ordering with Winsolunie is simple and secure:

  1. Browse our catalog at www.winsolunie.com.
  2. Add your selected items to the cart.
  3. Proceed to checkout and provide billing, shipping, and payment details.
  4. Complete your order.

After completing your purchase, you will receive an email confirmation from info@winsolunie.com with your order details. Please review this confirmation to ensure all information is correct.

4. Order Processing and Shipping

Order Processing

  • Orders are processed within 1-2 business days after confirmation.
  • Orders placed on weekends or holidays will be processed on the next business day.

Shipping Options

We offer multiple shipping options to fit your needs:

  • Standard Shipping: 5-7 business days.
  • Expedited Shipping: 2-3 business days.
  • Overnight Shipping: 1 business day (orders must be placed before 12:00 PM EST).

Shipping fees are calculated at checkout based on product size, weight, and destination. Orders over $100 may qualify for free standard shipping (terms apply).

Order Tracking

Once your order is shipped, you will receive an email with tracking details so you can monitor the delivery status. Please note that delivery times may vary based on location and carrier.

5. Returns and Exchanges

We want you to be completely satisfied with your purchase. If you’re not happy with your order, you may return or exchange it within 30 days of receipt, subject to the following conditions:

Eligibility for Returns

  • Items must be unused, in original packaging, and in resellable condition.
  • Certain items, such as opened electronics or custom orders, may not qualify for returns.

To request a return or exchange, contact our customer service team at info@winsolunie.com or (803) 794-0376. Once we approve your return, we will provide instructions for the process. Refunds are processed within 5-7 business days after we receive and inspect the returned item.

6. Order Cancellations

  • Orders can be canceled only if they have not yet been shipped.
  • To cancel your order, contact us immediately at info@winsolunie.com or (803) 794-0376.
  • Once an order has shipped, cancellations are no longer possible, but you may return the item after receipt.

7. Warranty Coverage

All Winsolunie products come with a manufacturer’s warranty, covering defects in materials and workmanship under normal use.

How to File a Warranty Claim

For warranty claims, please contact our customer service team with:

  • Proof of purchase
  • A description of the issue

We will work with the manufacturer to resolve your claim as quickly as possible. Warranty terms and periods vary by product—please refer to the product description on www.winsolunie.com for details.

8. Customer Support

Our dedicated support team is here to assist you with any questions, concerns, or issues.

📞 Phone: (803) 794-0376
📧 Email: info@winsolunie.com
🌐 Website: www.winsolunie.com

Support Hours:

  • Monday – Friday: 9:00 AM – 6:00 PM (EST)
  • We strive to respond to all inquiries within 24 hours.

9. Privacy and Security

Winsolunie values your privacy and takes strong measures to protect your personal information. All transactions on www.winsolunie.com are encrypted using SSL technology to ensure secure payments.

For more information on how we handle your data, please review our Privacy Policy.

Thank you for choosing Winsolunie! We appreciate your trust and look forward to serving you. 😊