Sales Policy of Winsolunie: Quality Appliances, Affordable Living

Effective Date: January 8, 2025

Welcome to Winsolunie! We are thrilled to have you shop with us, where we provide top-quality home appliances at affordable prices. Our mission is to offer a seamless shopping experience while delivering exceptional products and customer service. By making a purchase with Winsolunie, you agree to the terms and conditions outlined in this Sales Policy. Please take a moment to review this policy before completing your order.

1. Products Offered

Winsolunie is proud to specialize in a diverse range of premium home appliances, including Refrigerators, Air Fryers, Washing Machines, and Robot Vacuums & Mops. Every product in our collection is carefully selected for its durability, performance, and modern design. Our website, www.winsolunie.com, is frequently updated with new arrivals, promotions, and detailed descriptions to help you make informed purchasing decisions.

2. Pricing and Availability

All prices on www.winsolunie.com are displayed in US Dollars (USD) and reflect the latest updates at the time of posting. Prices may be subject to change without prior notice due to market conditions and inventory fluctuations. However, we guarantee the price at the time of your purchase will be honored.

We work hard to keep our products in stock, but availability is not guaranteed. In rare cases where an item becomes unavailable after an order is placed, we will notify you immediately and offer alternative solutions, including refunds or substitutions.

3. Placing an Order

Placing an order with Winsolunie is simple and secure:

  • Browse our catalog on www.winsolunie.com.
  • Add your desired products to the cart.
  • Proceed to checkout, where you’ll provide billing, shipping, and payment information.
  • Complete your order.

Upon successful completion, you will receive an email confirmation from info@winsolunie.com, including your order details. Please review your confirmation to ensure all information is correct.

4. Order Processing and Shipping

Order Processing

Orders are processed within 1-2 business days of confirmation. Orders placed on weekends or holidays will begin processing on the next business day.

Shipping Options

We offer several shipping options tailored to your needs:

  • Standard Shipping: Delivered within 5-7 business days.
  • Expedited Shipping: Delivered within 2-3 business days.
  • Overnight Shipping: Delivered within 1 business day, if ordered before 12:00 PM EST.

Shipping fees are calculated during checkout based on the product’s size, weight, and destination. Orders over $100 may qualify for free standard shipping (terms apply).

Order Tracking

Once shipped, you will receive an email with tracking details to monitor your delivery status. Please note that shipping times may vary depending on the carrier and your location.

5. Returns and Exchanges

At Winsolunie, your satisfaction is our priority. If you are not fully satisfied with your purchase, you may return or exchange it within 30 days of receipt.

Eligibility for Returns

  • Items must be unused, in original packaging, and in resellable condition.
  • Certain items, such as opened electronics or custom orders, may not qualify for returns.

To initiate a return or exchange, contact our customer service team at info@winsolunie.com or (803) 794-0376. After receiving your return request, we will provide instructions on how to proceed. Refunds will be processed within 5-7 business days after we receive and inspect the returned items.

6. Cancellations

Orders can be canceled as long as they have not yet been shipped. To cancel your order, contact us immediately at info@winsolunie.com or (803) 794-0376. Once an order has shipped, cancellations are no longer possible, but you may return the item after receipt.

7. Warranty

All Winsolunie products come with a manufacturer’s warranty, which covers defects in materials or workmanship under normal use. Warranty periods and terms vary by product and are outlined in the product descriptions on www.winsolunie.com.

For warranty claims, please contact our customer service team with proof of purchase and a description of the issue. We will work with the manufacturer to resolve your claim promptly.

8. Customer Support

We are here to help! Our dedicated customer support team is available to assist you with any questions, concerns, or issues.

Contact Us:

Our support hours are Monday through Friday, from 9:00 AM to 6:00 PM EST. We aim to respond to all inquiries within 24 hours.

9. Privacy and Security

Winsolunie values your privacy and is committed to protecting your personal information. All transactions made on www.winsolunie.com are encrypted using industry-standard SSL technology. For details about how we handle your data, please review our Privacy Policy.