Winsolunie Refund & Returns Policy: Hassle-Free Shopping, Guaranteed Satisfaction
Effective Date: January 8, 2025
At Winsolunie, we are committed to providing high-quality appliances at unbeatable prices. If you’re not completely satisfied with your purchase, we offer a simple and transparent return and refund process to ensure your peace of mind.
1. Eligibility for Returns
We accept returns for most products within 30 days of delivery, provided the following conditions are met:
✅ Original Condition – The product must be unused, undamaged, and in its original packaging.
✅ Complete Package – All accessories, manuals, and parts must be included.
✅ Proof of Purchase – A valid receipt or order confirmation is required.
✅ No Alterations – Products must not have been assembled, installed, or modified (unless defective).
🚫 Non-Returnable Items:
- Personalized or customized items
- Consumables (e.g., cleaning products, filters)
- Opened electronics (unless defective)
- Final sale or clearance items
If you’re unsure whether your item qualifies for a return, contact us at info@winsolunie.com.
2. How to Initiate a Return
📩 Step 1: Contact Us
- Email info@winsolunie.com or call (803) 794-0376 within 30 days of receiving your order.
- Provide your order number, product details, and reason for return.
🔄 Step 2: Get Your Return Authorization (RA) Number
- Our customer service team will guide you through the process and provide you with an RA number.
📦 Step 3: Pack & Ship the Product
Securely repack the item in its original packaging with all accessories.
Include the RA number inside the package.
Ship the product to:
Winsolunie Returns
408 Tamwood Cir, Cayce, South Carolina (SC)
💰 Return Shipping Costs:
- The customer is responsible for return shipping costs unless the item is damaged, defective, or incorrect.
- We recommend using a trackable shipping method for safe returns.
3. Refund Process
✅ Inspection & Approval – Once we receive your returned item, we will inspect it to ensure it meets our return criteria.
✅ Processing Time – Refunds are processed within 7-10 business days after approval.
✅ Refund Method – The refund will be issued to your original payment method.
💡 Important Notes:
- Shipping fees are non-refundable, except for damaged or incorrect items.
- If a coupon or promo code was used, the refund reflects the discounted price paid.
- Returns for items purchased through third-party platforms (Amazon, eBay, etc.) must be processed directly through those platforms.
4. Damaged or Defective Products
🚨 Received a faulty product? Let us fix it!
If your item arrives damaged or defective, contact us within 7 days of delivery. We will:
✔ Offer a replacement, repair, or full refund based on the issue.
✔ Cover the return shipping cost for defective or incorrect items.
✔ Require photo or video proof to expedite the resolution.
5. Exchanges
🔄 Need a different product?
We do not offer direct exchanges. Instead:
1️⃣ Return the unwanted item for a refund following our return process.
2️⃣ Place a new order for the desired product.
For assistance, contact info@winsolunie.com or call (803) 794-0376.
6. Non-Returnable Items
The following cannot be returned:
❌ Personalized/customized products
❌ Used open-box items
❌ Consumables (e.g., filters, cleaning supplies)
❌ Final sale items
Not sure if your item is returnable? Contact us before purchasing!
7. 100% Customer Satisfaction Guarantee
Your satisfaction is our priority. If you are unhappy with your order, contact us immediately at info@winsolunie.com or (803) 794-0376. We’re here to help!
8. Contact Us
📍 Winsolunie
🏠 Address: 408 Tamwood Cir, Cayce, South Carolina (SC)
📧 Email: info@winsolunie.com
📞 Phone: (803) 794-0376
🌐 Website: winsolunie.com
Thank you for shopping with Winsolunie – where quality meets affordability! 😊